Citizen
Services
|
| Sr.no.
|
Description of
the Service
|
Manual System
|
CIS based
|
Impact
|
| 1
|
Filing of Case
|
Case Manually
accepted at the counter.
|
Case accepted at
the counter, data entered, acknowledgement
generated and given to Advocate.
|
Single Point and
proper compliance.
Time taken –3 minutes. Acknowledgement given to
the Advocate.
|
| 2
|
Information about
objection after the scrutiny
|
To be asked to the
concerned clerk
|
Available on
Information Kiosk or readily answered on the query
counter provided at the facilitation centre.
|
Information
available online with complete transparency.
|
| 3
|
Case Registration
and Allocation to the respective court
|
To be asked to the
concerned clerk
|
Available on
Information Kiosk or readily answered on the query
counter provided at the facilitation centre.
|
Information
available online with complete transparency.
|
| 4
|
Information about
the stage and next date of the case
|
To be asked to the
bench clerk of the respective court. Very
difficult to search the case by name if number is
not known. Bench Clerks time wasted in answering
litigant’s queries.
|
Search of the case
is available on Litigant’s Name,
case number, Case Code(Similar to PNR) on
Information Kiosk.
It may also be
answered on query counter provided at the
facilitation centre.
|
Information
available online with complete transparency. Bench
Clerk’s time saved in answering the queries.
|
| 5
|
Daily Board or
Cause List
|
Displayed on Notice
Board
|
Available on Kiosk.
Printout displayed on notice board, also available
on the query counter.
|
Displayed on the
notice board. Since board is automatically
generated its display is ensured.
|
| 6
|
Information about
readiness of the certified copy.
|
To be asked to the
Record Keeper.
|
Available on
Information Kiosk or readily answered on the query
counter provided at the facilitation centre.
Information about whether the copy is ready or not
and the amount to be deposited/refunded is
displayed on the kiosk.
|
Information
available online with complete transparency.
|
| 7
|
Information about
deposit/disbursement of compensation amount.
|
To be enquired with
the Nazarat Section. Practically difficult to
search the Ledger and answer the queries.
|
Available on
Information Kiosk or readily answered on the query
counter provided at the facilitation centre. Just
by entering the Case Number, complete ledger of
the case is displayed.
|
Information
available online with complete transparency. Huge
time of Nazarat section saved in answering the
queries.
|
| 8
|
Orders
|
No Provision to
view
|
Available on Kiosk
and could be viewed just by giving the relevant
case number.
|
Information
available online with complete transparency.
|
| 9
|
Live Status of the
case
|
No Provision to
view
|
Facility provided
to scroll the case status on Screen which may be
placed at central location. The status will
indicate if the case is called on or hearing for a
particular case has commenced.
|
At a common and
known place one can see the status. Advocate do
not have to visit different courts to seek the
status.
|
